Our Terms and conditions.
These Terms and Conditions apply to your use of the Stockport Appliance Centre website and every order placed with Stockport Appliance Centre.
We are passionate about our customers and do our best to make sure that you're happy. And so the following text sets out the terms and conditions that apply to your order in what we hope will be a straight-forward and customer friendly way.
1. Our contract with you
When you place a purchase order with Stockport Appliance Centre, you are offering to buy the product(s) from us. Once the purchase is complete. We will send you an order acknowledgment. However, your order shall only be accepted by us once we receive the order, and verify stock availability. Only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfill your order for any reason if, for example, there has been an error on the price, or our website has not been updated. Or similar or we simply can't get hold of the model you need. In the event of these circumstances, we will refund you any price you’ve paid to us. to avoid this, it would help if you contact us to check for availability.
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2. Availability
We display our availability on the website with price and delivery details. We deliver hundreds of products each week and so our stock system is kept on a computer. Computers occasionally get it wrong. Or the site simply has not been updated. If anything does go wrong we will tell you as soon as we know and we will sort it out as quickly as possible for you.
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3. Website information
We try to specify accurate dimensions for every product listed on our website. However, this does not include packaging. Whilst we try to be as accurate as possible, all sizes, weights, and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
You acknowledge and agree that:
a
The copyright in the photos, videos, data, and text used on our website belongs to us. or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorized by us or our suppliers.
b
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
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4. Prices
All the prices we display may include/exclude delivery and other services such as disconnection & recycling of your old product, or connection/installation unless stated specifically on the website.
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5. Payment
We accept most types of credit/debit card. This includes Maestro, Delta, MasterCard or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, If there are any problems with receiving payment we will notify you.
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6. Delivery
We deliver large appliances to Postcodes in the north west of England, Small appliances are delivered by Royal Mail and Parcelforce. However, from time to time we may also need to use other delivery agents.
The products we sell are often big and heavy items, so there may be certain occasions when they may be unable to get it into your property. Steps, narrow corridors, radiators and restricted parking are all things that may hinder their ability to deliver. In these situations, they may be able to offer delivery to the nearest point. If not we will attempt another delivery date or give you a full refund. Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. If you have already selected your delivery date and you're affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfill delivery due to reasons beyond our control.
All delivery details are set out clearly on the item description and the checkout page before you place your order.
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7. Additional Services
The charges for additional services are clearly laid out in the disconnection & recycling and connection pages and will be displayed on the checkout page when you place your order.
Disconnection & Recycling
Disconnection is available for certain old appliances that are plumbed into water pipes and old cookers that are hard-wired electrical connection. at the moment we are not Gas Safe registered, and cannot, therefore, fit gas appliances. we are working on getting a team of gas engineers on board.
Connection and Installations
A connection is only available if it is possible. we do not drill holes, or supply and fit plumbing, or fit a ring main for your cooker.
We will not be able to connect your new items if:
a)
Any electrical/plumbing supplies needed that fail the delivery team's testing or are unsuitable.
b)
Any water supply needed cannot be isolated or is unsuitable.
c)
Any drainage/waste facilities needed are unusable.
d)
Mechanical adjustments are required for the item(s) to overcome such things as water pressure etc
e)
Alterations to existing plumbing and electrical are required.
Special conditions for Gas and Electric Installations
At the moment, we are not able to fit gas appliances, But we will be in the near future, as we will take on a team of gas safe engineers, until that time, we will deliver your appliance, and you will need to employ a gas safe engineer to fit it. We will not be held accountable for any costs fitting gas appliances.
f)
We do not accept liability for any damage that might be caused to property when delivering moving or repairing appliances. It is up to you the customer to protect your flooring etc. So please make sure you talk to the engineers about this before work commences.
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8. Cancellation
a)
If you're not happy with your product or simply change your mind you can return it within 14 days of delivery and receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would have should you bought the item from a shop. However, if you have used it beyond this, this may have a knock-on effect on our ability to sell it to someone else. And so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Your refund will be made within 14 days of collection of the appliance.
b)
items that are bought in error may be returned for a credit note only. The customer also pays return package costs.
To cancel a product prior to delivery call 0161 431 5511.
Our 14-day money back guarantee also applies to any additional services you may have ordered but excludes any delivery or installation fees incurred.
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9. If Products are faulty
As a consumer, you have legal rights in relation to products that are faulty or not as described. We are under a legal duty to supply products that are in conformity with this contract. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.
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10. Things beyond our control
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these terms that are caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and include, in particular (without limitation), the following:
•Strikes, lock-outs or other industrial action; or
•Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
•Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
•The impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
•The impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
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11. Our liability to you
We offer a free installation service and as such where we are installing products on your property, we shall not be responsible for the cost of any damage to your property that may be caused in the process of our installations.
We only supply products for domestic and private use. You agree not to use products for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
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12. Information about us and how to contact us
Stockport Appliance Centre
36 Gorton Rd,
Reddish,
SK5 6AE
0161 431 5511
If you have any questions, or you want to check something, change something, ask a question then we have a team of people waiting to take your call on 0161 431 5511
Alternatively, you can email us on info@discountwashers.co.uk or write to us at the address given above.
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13. How we may use your personal information
We will use the personal information you provide to us to:
a)
supply and deliver the products;
b)
process your payment for such products; and
c)
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not pass on your personal data to any other third party without your consent.
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14. General
The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts
Website Cookies.
The purpose of our Cookies Policy is to help explain what they are, why you are collecting them, and what information cookies store.
What are cookies?
Like most websites, our website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart 'phones or 'tablets') as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
Information collected
Some cookies collect information about browsing and purchasing behavior when you access this website with the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We don't use cookies to collect or record information on your name, address or other contact details. Stockport Appliance Centre can use cookies to monitor your browsing behavior around our website.
How are cookies managed?
The cookies stored on your computer or other devices when you access our website are designed by Stockport Appliance Centre or on behalf of Stockport Appliance Centre and are necessary for things like filling in forms;
third parties who participate with us in marketing programmes; and third parties who might broadcast web banner advertisements on behalf
of Stockport Appliance Centre.
What are cookies used for?
The main purposes for which cookies are used are: -
1.
For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
2.
Stockport Appliance Centre to market to you, particularly web banner advertisements and targeted updates.
3.
To let Stockport Appliance Centre collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
4.
To let Stockport Appliance Centre meet its contractual obligations to make payments to third parties when you purchase a product visiting our website from a site operated by those parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
1. Choose the menu "tools" then "Internet Options"
2. Click on the “privacy” tab
3.Select the setting the appropriate setting
For Google Chrome:
1.Choose Settings > Advanced
2. Under "Privacy and security," click “Content settings”.
3. Click “Cookies”
For Safari:
1.Choose Preferences > Privacy
2. Click on "Remove all Website Data"
For Mozilla Firefox:
1. Choose the menu "tools" then "Options"
2. Click on the icon "privacy"
3. Find the menu "cookie" and select the relevant options
For Opera 6.0 and further:
1.Choose the menu "Files" > "Preferences"
2.Privacy
What happens if I disable cookies?
This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you won’t be able to complete a purchase on our sites.